Rich Athey

WORK HISTORY

EDUCATION

SKILLS

ABOUT RICH ATHEY

I am a leader with a strong logical mind, good eye for numbers, analytics and problem solving, with a desire to use new and innovative technology wherever possible. I have been working in Demand Planning for many years and have both experience of building demand planning models, capacity plans, workforce management methodology, and high performing analytical teams from the ground up, including deployment of WFM tooling and the cultural adaptations inherent with it, whilst also having taken the lead of established teams and processes, turning them in to high value assets to the business. With direct experience of working in Finance, and delivering technological solutions for both colleagues and customers alike, I have a complementary and broad skillset that enables agile thinking towards strategy, problem solving, and am often utilised as an internal consultant to steer conversations, projects and strategies to better outcomes.I have an award winning record of delivering technologies and planning methodologies to improve operational efficiency, driving financial benefit, quickly and effectively. These include the delivery of high value projects, and numerous significant software upgrades (on premise and Cloud based), collaborating with companies/software such as Verint, CISCO, Avaya, Amazon Connect, Calabrio, QStory, and multi-channel CRM implementations such as Oracle Service Cloud (Knowledgebase, Webchat, Email and Social Media).I thrive on adapting to changing and challenging situations, focusing on the practical and most appropriate course of action, whilst finding the best and most efficient use of existing and/or new technology, but always ensuring the business, colleague and customer needs are at the heart of decision making.