Richa Shetty
Senior Customer Success Manager | B2B Tech Events | AI | Blockchain | Fintech | SaaS | Customer Experience & Retention | Sponsor Success
- Role
- Senior Customer Success Manager at VAP Group
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Richa Shetty
Helping clients turn events into game-changers with smart, strategic customer success.I don’t just manage sponsors—I make them the star of the show. From setup to spotlight, I ensure they get maximum value, visibility, and ROI, all while keeping things smooth, stress-free, and seriously impactful.What I Do: Build client relationships so strong, they feel like partnerships Solve problems before they even happen—call it sponsor intuition Run B2B conferences & expos with precision (and a touch of magic) Keep teams aligned so sponsors get top-tier service, every time Create engagement strategies that turn one-time deals into long-term wins
Experience
Senior Customer Success Manager
Sep 2025 — Present
Education
Manipal Academy of Higher Education
Bachelor's degree, Business Administration and Management, General
2015 — 2018
St Aloysius Institute of Management & Information Technology (AIMIT)
Master's degree, Business Administration and Management, General
2018 — 2020
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