Richa Shetty

Senior Customer Success Manager | B2B Tech Events | AI | Blockchain | Fintech | SaaS | Customer Experience & Retention | Sponsor Success

Role
Senior Customer Success Manager at VAP Group
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Richa Shetty

Helping clients turn events into game-changers with smart, strategic customer success.I don’t just manage sponsors—I make them the star of the show. From setup to spotlight, I ensure they get maximum value, visibility, and ROI, all while keeping things smooth, stress-free, and seriously impactful.What I Do: Build client relationships so strong, they feel like partnerships Solve problems before they even happen—call it sponsor intuition Run B2B conferences & expos with precision (and a touch of magic) Keep teams aligned so sponsors get top-tier service, every time Create engagement strategies that turn one-time deals into long-term wins

Experience

  1. Senior Customer Success Manager

    VAP Group

    Sep 2025 — Present

Education

  • Manipal Academy of Higher Education

    Bachelor's degree, Business Administration and Management, General

    2015 — 2018

  • St Aloysius Institute of Management & Information Technology (AIMIT)

    Master's degree, Business Administration and Management, General

    2018 — 2020

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Richa Shetty — Senior Customer Success Manager at VAP Group in Bengaluru, KA, IN | Unifers