Richard Zacke

About Richard Zacke

Technical Support Representative | Launch Credit Union Deliver comprehensive 1st-line technical support to all Launch Credit Union staff, including branch tellers, back-office teams such as mortgage lending, and C-suite executives. Provide timely and effective solutions through phone support, remote assistance tools, and in-person troubleshooting. Proactively diagnose and resolve technical issues to ensure seamless IT operations, maximize productivity, and minimize downtime. Build and maintain strong professional relationships by delivering exceptional customer service and tailored IT support across all organizational levels. Technical Proficiencies- Active Directory, Group Policy, and User Management - Microsoft Azure, Intune, Endpoint Security, and Microsoft Office 365 Administration - PowerShell Scripting for Automation and Task Efficiency - PDQ Deployment/Inventory for Software Management - Printer Management and Network Configuration - HTML5, CSS, and Website Management - Remote Deployment and Support Solutions - Network Troubleshooting for Wireless and Ethernet Systems - Switch/Router Configuration and Basic Cisco Networking Professional Strengths: I am a dedicated and proactive IT professional with a passion for solving complex technical challenges and delivering superior support. I thrive on troubleshooting and resolving issues that others find difficult, ensuring seamless technology operations and positive user experiences. My strong communication skills and customer-focused approach enable me to work effectively across diverse teams and technical environments. I am continuously expanding my skill set, with a focus on learning advanced technologies such as Microsoft Azure administrative management, endpoint security best practices, and Cisco switch configuration and management. Independent IT Contractor | Vascular Surgery Practice As an independent contractor, I provide full-spectrum IT services for a newly established vascular surgery practice. I oversee the entire network infrastructure, including initial buildout and configuration of switches, workstations, and servers. I ensure seamless connectivity between medical equipment and shared services, enabling efficient operations in a highly specialized and regulated environment. My work emphasizes reliability, security, and optimized performance to support critical healthcare operations. I am eager to leverage my technical expertise and problem-solving capabilities in new challenges while continuing to learn and grow in the evolving IT landscape.

Experience

1. Network Associate

   Brevard Public Schools

   Jul 2025 — Present · Viera West, FL, US

   Troubleshoot, manage, and inventory student laptops, student and teacher iPads, teacher and staff computers, Promethean touchscreens, security cameras, A/V equipment, printers and an intercom system.Provide excellent customer service to teachers, staff, and students.

Education

• Palm Bay High

  High School Diploma

  1997 — 1999

• Community College of the Air Force

  Associate's degree

  2002 — 2013

• A-plus School of Real Estate

  Prelicense Course

  2013 — 2013

• Free Code Camp

  Full Stack Web Development Certification

  2017 — 2018

• DeVry University-Georgia

  Web Graphic Design

  2011 — 2015

Skills

• Government
• Maintenance
• Test Equipment
• System Administration
• Computer Network Operations
• Adobe Creative Suite
• Aviation
• Photoshop
• Information Assurance
• Responsive Web Design
• Graphic Design
• Military Aviation
• Web Design
• Javascript
• Top Secret
• Aerospace
• Active Top Secret Security Clearance
• Military
• Aircraft
• Computer Repair
• Organizational Leadership
• Military Training
• Military Experience
• Indesign
• Personnel Supervision
• Aircraft Maintenance
• Defense
• Html
• Air Force
• Css
• Html5
• Readiness
• Illustrator
• Comptia
• Jquery
• Flight Safety
• Dod
• National Security
• Sales
• Computer Maintenance