Richard Young
Turning AI Potential into Business Results | Driving Human Quality CX with Fin
- Role
- Ai Solutions Consultant at Intercom
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Richard Young
I partner with CX and support teams to help them scale more efficiently, automate…
Experience
Ai Solutions Consultant
Apr 2025 — Present · Chicago, IL, US
At Intercom, I serve as a partner to forward-thinking support and CX leaders, helping them explore how AI can drive operational efficiency, scale their teams, and deliver more human customer experiences.My role focuses on enabling AI adoption through meaningful conversations — not selling, but guiding. I collaborate with prospects to understand their goals, then tailor strategic resources, product walkthroughs, and real-world examples to help them see what\'s possible with Fin, the #1 AI Agent (ranked by G2).Much of my outreach includes personalized video content, curated success stories, and conversation data that highlight how automation can reduce manual workload and accelerate support outcomes — without sacrificing empathy.I take pride in building trust, creating clarity around AI, and sparking conversations that lead to better customer experiences at scale.
Education
University of California, Santa Barbara
Bachelor’s Degree
2014 — 2018
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