Richard Jiang
Customer Success Engineer II at Quorum Software
- Role
- Customer Success Engineer Ii at Quorum Software
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Richard Jiang
Adaptable and driven engineer with a Bachelor\'s degree in Petroleum Engineering, enrolled…
Experience
Customer Success Engineer Ii
Jun 2021 — Present · US
Promoted from CSE I in 2024• Designed and implemented SQL-based ETL processes to extract, transform, and load document metadata into a centralized repository, enhancing data usability and reducing client onboarding time by 26 days (15%)• Authored comprehensive documentation proactively, reducing support cases by 30% per month by clarifying workflows and enhancing user adoption of new and existing functionalities of our SaaS product• Cut workflow times by 30% by developing PowerShell scripts to streamline batch file renaming and hierarchy management• Retained clients’ loyalty to our product by serving as their primary point of contact, achieving consistent 5/5 CSAT scores by resolving data alignment issues and ensuring seamless integration with business objectives• Conceptualized a bag-of-words model for document classification operations, creating a framework with an accuracy of 95%
Education
Georgia Institute of Technology
Master of Science - MS, Analytics
Cockrell School of Engineering, The University of Texas at Austin
Bachelor of Science - BS, Petroleum Engineering
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