Richard Olsson

About Richard Olsson

I am a Medical Affairs Operational Support Systems SME with over 30 years of experience. My strength lies in understanding both the Medical Affairs business and the IT landscape. By combining operational expertise with systems knowledge, I craft solutions that others may overlook.I founded ECT Technologies 25 years ago to address a critical gap: a CRM system designed specifically for Medical Affairs. This year, we introduced -̄̄, the first CRM integrated with Field Medical’s workflow, boosting effectiveness and efficiency.No two Medical Affairs organizations are the same; they vary by culture, therapeutic focus, and drug lifecycle. That’s why each solution must be tailored specifically. We take the time to understand your organization and develop customized solutions tailored to your specific challenges-̄̄ – What Medical CRM Should Be-̄̄ is an entirely new concept in CRM platforms. It is explicitly designed to seamlessly integrate into a Field Medical team\'s workflow, boosting productivity and data integrity, leading to insightful and strong analytics that enhance the company\'s medical community presence.Beyond CRM, we tackle today’s top Medical Affairs challenges:Medical Insights OptimizationWe help teams collect relevant, actionable Insights and shape them into clear narratives that inform objectives and guide stakeholders.Medical Plan EvaluationMany organizations excel at strategic planning but lack ways to measure a plan’s true impact. We help close that gap.Executive Decision SupportWe work with executives to define their information needs and build tools that deliver accurate, up-to-date, bias-neutral data for better decisions — and fewer fire drills.Dashboard Data Integrity AssuranceWith so many data sources feeding dashboards, integrity can slip. We audit the flow from entry to analytics to ensure metrics stay accurate and trustworthy.Automation & Collaboration Too much time wasted in meetings, emails, or routine tasks? Automation and collaboration solutions significantly reduce this burden.We are an entrepreneurial-spirited company and bring fresh, untethered thinking to solve your unique challenges. I’m always interested to hear about your specific challenges— and happy to share what I’ve learned. Let’s connect: r•••••••@ecttechnologies.com |60••••••28.

Experience

1. Founder and Managing Partner

   Ect Technologies Llc

   Oct 1996 — Present · Princeton, NJ, US

   I founded ECT Technologies LLC to provide innovative solutions for Pharmaceutical companies’ Medical Affairs organizations’ unmet operational support needs.Introducing -èè, what CRM should be-èè is a completely new concept in CRM platforms. Med-Statègèm is explicitly designed to seamlessly integrate into a Field Medical team\'s workflow, boosting productivity and data integrity, leading to insightful and strong analytics that enhance the company\'s medical community presence.We have developed solutions for almost every facet of Medical Affairs operations: Field Medical CRM Medical Strategic Planning Automation & Performance Measurement Medical Insights Executive Decision Support Performance Metrics & Analytics Medical Document Management Clinical Trial Management Medical InquiryWe provide: Requirement & business case development Workflow analysis Prototyping Reporting & Analytics System Implementation & change management Data transformation & migration Project Management Designed, developed, and operated web applications for Field Medical CRM, Clinical Trial Management, and speaker contracting. Teamed with a Fortune 500 pharma company to reduce global medical document redundancy resulting in significant cost savings. Developed applications and business processes to facilitate Medical Strategic Plan development, execution, evaluate effectiveness and measure performance. Established performance metrics integrating all HCP/KOL company touchpoints to monitor and evaluate pre, peri, and post-launch performance.If you are thinking about improving your operational systems or value an informed opinion, please feel free to reach out to me r•••••••@ecttechnologies.com, 609 us bring our entrepreneurial spirit and untethered thinking to solve your Medical Affairs operational support challenges.

Education

• University of Colorado Boulder

  BS, Chemistry

• The Wharton School

  Master of Business Administration (MBA), Entrepreneur Management/Decision Sciences

Skills

• Financial Reporting
• Clinical Trials
• Management Consulting
• Program Management
• Web-Based Payments Processing
• Strategic Planning
• Sales Operations
• Sales Effectiveness
• Biopharmaceuticals
• Thought Leader Contact Management
• New Business Development
• Multi-Platform Development
• Cloud Solutions
• Customer Relationship Management (Crm)
• Crm
• Field Medical Intelligence
• Medical Insights
• Strategy
• Medical Science Liaison - Thought Leader Evaluation
• Project Management
• Medical Affairs
• Leadership
• Managed Care
• Business Intelligence
• Business Planning
• Business Development
• Business Analysis
• Pharmaceutical Industry
• Business Process Improvement
• Competitive Analysis
• Pharmaceutical Sales
• Clinical Trial Management Software
• Cross-Functional Team Leadership
• Thought Leader Feedback
• Competitive Intelligence