Richard Wheeler

Available

Guildford, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2020 — Present

@Available

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London, GB

Project Management, Transitions, Process Improvement, Change Management projects, Customer Service, Complaints Management, Cash Collection, Contact Centres, WFM - Planning, Data Analysis and Reporting, Transactional Services, Account Management, Vendor Management. Available immediately and Flexible with any location.

EDUCATION

1992 — 1995

Neville Wadia Institute Of Management Studies and Research, University of Pune, India

MMS, Sales / Marketing & Accounts

1988 — 1992

Ness Wadia College of Commerce, University of Pune, India

Bachelor of Commerce, Accounts, Auditing and Business Mgmt

SKILLS

Team ManagementPrince2Prince PractitionerProduct ManagementCustomer RelationsRelationship ManagementAccount ManagementOutsourcingCrmTelecommunicationsLeadershipVendor ManagementStrategyService DeliveryProject ManagementCall CenterManagementTeam BuildingExecutive ManagementOperations ManagementTransition ManagementBpoBusiness TransformationSales OperationsCustomer RetentionCall Centers

ABOUT RICHARD WHEELER

Twenty-plus years of hands-on solid BPM experience in delivering Customer Service, Business and Technical Solutions, Project Delivery, Client Engagement, Business Process Analysis & Design, Workforce Planning and Management, Account Governance, Process and Performance Improvement across Hospitality, Utilities, Communications and Telecom - Mobile and Fixedline, Accident and Hospitalisation Insurance and Credit card sales.

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Richard Wheeler — Available in Guildford, GB | Unifers