Richard Wheeler
Available
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WORK HISTORY
@Available
London, GB
Project Management, Transitions, Process Improvement, Change Management projects, Customer Service, Complaints Management, Cash Collection, Contact Centres, WFM - Planning, Data Analysis and Reporting, Transactional Services, Account Management, Vendor Management. Available immediately and Flexible with any location.
EDUCATION
Neville Wadia Institute Of Management Studies and Research, University of Pune, India
MMS, Sales / Marketing & Accounts
Ness Wadia College of Commerce, University of Pune, India
Bachelor of Commerce, Accounts, Auditing and Business Mgmt
SKILLS
ABOUT RICHARD WHEELER
Twenty-plus years of hands-on solid BPM experience in delivering Customer Service, Business and Technical Solutions, Project Delivery, Client Engagement, Business Process Analysis & Design, Workforce Planning and Management, Account Governance, Process and Performance Improvement across Hospitality, Utilities, Communications and Telecom - Mobile and Fixedline, Accident and Hospitalisation Insurance and Credit card sales.
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