Rich Wells

Sr Manager - Sales Development @Definitive Healthcare

Framingham, MA, US

I was promoted to Senior Manager of Sales Development in recognition of sustained performance, leadership consistency, and impact over time. While my core responsibilities remained focused on coaching and developing high-performing SDRs, the promotion reflected increased trust, influence, and ownership within the organization.In this role, I continued to lead the Core, Professional Services and Software & IT SDR team, driving pipeline generation through multi-channel outbound strategies and ensuring consistent execution against performance goals. I remained accountable for team results, individual development, and maintaining high standards across activity, messaging, and qualification.Beyond day-to-day management, I served as a steady leader during periods of growth and change, helping reinforce best practices, support onboarding and ramp, and provide continuity across the team. I partnered closely with peers and leadership to share insights, identify trends, and apply what was working across teams to improve overall performance.I maintained a strong focus on psychological safety and accountability, creating an environment where reps felt supported, challenged, and motivated to improve. This approach helped drive consistent results, strong retention, and the continued development of future leaders within the Sales Development organization.

Southern New Hampshire University

Bachelor of Science - BS, Business, Organizational Leadership