Richard Timko
Vice President, Pharmacy Operations & Customer Service @Empower Pharmacy
Signup · Get unlimited contacts
WORK HISTORY
Vice President, Pharmacy Operations & Customer Service @Empower Pharmacy
Houston, TX, US
I lead 50% of the company’s operating footprint, overseeing fulfillment, customer service, engineering collaboration, compliance, and org design. My focus has been building systems that scale—without sacrificing quality, culture, or compliance. Designed and rolled out a new end-to-end service model, integrating fulfillment, intake, and CX into a seamless operational engine. Led cross-functional crisis recovery during a volume surge, rebuilding stability through triage models, escalated war rooms, and fast-track onboarding. Modernized the CX tech stack by migrating to NICE CXone, launching automation tools, and standing up integrated analytics dashboards. Built a coaching-forward, performance-focused culture that enabled us to scale our team by 75% while protecting engagement and service quality. Structured daily huddles and visibility systems that turned KPIs into leadership habits—not just numbers.
EDUCATION
University of North Carolina at Pembroke
Bachelor's degree
SKILLS
ABOUT RICHARD TIMKO
I’ve spent my entire career building teams, systems, and trust. Whether leading high-growth healthcare operations or turning around multi-billion-dollar retail portfolios, my work has always been rooted in one belief: you don’t scale by adding noise, you scale by creating clarity. I’ve had the privilege to lead frontline teams and national transformations, and I’ve learned that the best outcomes come when strategy meets heart. I currently serve as VP of Pharmacy Operations & Customer Service at Empower Pharmacy, where I oversee over half of our operations from fulfillment to CX to engineering. I’ve led through volume surges, built integrated models that absorbed 2.5x growth, launched digital platforms, and stabilized a workforce scaling from 800 to 1,400+. I don’t just solve problems, I redesign the system so they don’t resurface. Before Empower, I spent two decades at Walgreens, where I grew from Store Manager to Director. I led $1B+ P & Ls, created the company’s first urban format strategy, and helped launch Boots integration in NYC. I also helped design and deploy Project Edison, a national leadership restructuring that fundamentally changed how the field operated. I’ve been the youngest DM in company history, and I’ve coached dozens of others into leadership after me. My leadership philosophy is simple: create the conditions for others to thrive. I’ve built mentorship platforms, led award-winning districts, and guided culture shifts during moments of deep disruption. I believe in transparency over perfection, rhythm over control, and putting the human back at the center, especially when pressure is high.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.