Richard Stollery
Citizens Advice
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WORK HISTORY
@Citizens Advice
EDUCATION
De Montfort University
B.A. Honours., Business Studies
SKILLS
ABOUT RICHARD STOLLERY
An exceptional Customer Experience Director with extensive board level experience, I have found success by developing and implementing customer-centric strategies which deliver sustainable profitable growth. I\'ve developed a \'good to great\' blueprint for positively transforming organisations which I\'ve successfully implemented in 3 very different businesses. Crucially this has involved creating a vision that people can believe in and get behind leading to significantly better outcomes for employees, customers, the brand and the business. Specialties: Business and Cultural Transformation to create sustained and profitable growth, Customer Centricity, Collaboration, Business Transformation, Customer Experience, Customer Relationship Management, Partnership Development, Customer Data and Insight, Customer Journey Mapping, Employee Experience, Customer Loyalty, Strategic Development, Service Design, Strategy, Operational Change, Behavioural Change, Marketing, Brand Building, Equality, Diversity, Innovation
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