Dan Richardson
D2AS Team Manager @ Amazon
- Role
- D2as Team Manager at Amazon
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Dan Richardson
With over five years of experience at Amazon, the world\'s most customer-centric company, I am a passionate and effective leader of virtual teams in the customer service and technical support domain. I currently lead and support a team of 15+ direct-report Customer Service Associates (CSA) for Amazon\'s Virtual Technical Support site, ensuring their performance, engagement, and development in a remote environment. I have a proven track record of launching and scaling virtual teams, coaching and developing talent, and delivering exceptional customer service and technical support. I helped launch the first virtual Kindle Customer Care teams for Amazon North America Customer Service and achieved consistent above-goal results in the first 10 weeks. I also have a working knowledge of various communication mediums and data reporting tools, such as Chime, Outlook, Word, Excel, Kronos, Tableau, and Heartbeat, and I can dive deep and make meaningful conclusions about data. Additionally, I am an experienced virtual training facilitator, and I have experience in designing and delivering engaging and effective online training programs.
Experience
D2as Team Manager
Jun 2018 — Present · Orlando, FL, US
Education
Valencia College
AA
2015 — 2016
UCF College of Business
Bachelor of Science in Business Administration
2017 — 2020
UCF Singapore Study Abroad
BSBA, Integrated Business
2019 — 2019
The Culinary Institute of America
Associate of Occupational Studies
2008 — 2010
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