Richard Smith

Senior Manager, Customer Service Operations @NewDay

Leeds, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2021 — Present

Senior Manager, Customer Service Operations @NewDay

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Leeds, GB

EDUCATION

1989 — 1992

Beverley College of Further Education

BTEC National Diploma in Business and Finance

1992 — 1995

Leeds Beckett University

Bachelor's Degree, BEng Manufacturing Systems Engineering

SKILLS

Direct SalesPerformance ManagementProject PlanningContract ManagementManagementTeam BuildingSales ManagementPower GenerationLeadershipStakeholder ManagementEnergy EfficiencyTeam LeadershipProcess ImprovementCustomer ExperienceContract NegotiationStrategic PlanningProject ManagementSales OperationsCustomer RetentionEnergyCustomer ServiceCoachingBusiness-to-Business (B2b)TrainingNew Business DevelopmentRenewable EnergyTeam ManagementRecruitingEnergy MarketsCustomer Relationship Management (Crm)Business StrategyBusiness PlanningOperations ManagementAccount ManagementChange ManagementNegotiationSalesBusiness DevelopmentStrategyEvent Planning

ABOUT RICHARD SMITH

A highly focused, self-motivated senior manager with excellent people management and leadership skills that consistently deliver results in fast moving operations. Passionate about developing and leading highly motivated successful teams and thrive on the success of the team and the wider business. A flexible professional who is passionate about creating a customer focused environment and driving commercial value in all aspects of my work.

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Richard Smith — Senior Manager, Customer Service Operations at NewDay in Leeds, GB | Unifers