Nicole Richards
Customer Success Manager - Strategic Accounts @OneSpan
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WORK HISTORY
Customer Success Manager - Strategic Accounts @OneSpan
Secure annual contract renewals and negotiate terms to best align with account business requirements• Manage portfolio of SAAS U.S. & Canadian enterprise-level (Global & U.S. Fortune 500 company names), and U.S. federal government accounts• Exceeded target ACV by 121% in 2025 with $7.4M BOB • Exceeded target ACV by 119% in 2024 with $4.5M BOB • Lead client QBRs to discuss commercial, product, contractual inquiries and consumption status/forecast• Educate clients with latest platform functionalities and features to ensure adoption success and product knowledge• Identify opportunities within client LOBs for leveraging e-signature or new product adoption/integrations within OneSpan Digital Agreements portfolio
EDUCATION
General Assembly
Front-End Development, Computer Software Engineering
University of Hartford
Transfer, Multimedia Web Design & Development
Roger Williams University
Bachelor of Arts (B.A.), Global Communications
SKILLS
ABOUT NICOLE RICHARDS
I have a diverse background in IT with experience spanning marine electronics, educational software, and digital agreements at OneSpan. My work has centered around customer success, where I partner with clients to drive adoption, solve complex challenges, and deliver meaningful outcomes.
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