Richard Ray

About Richard Ray

All aspects of customer experience management. Designed / implemented telephone and web…

Experience

1. Vice President Operations

   Manchester Wood Pellets

   May 2019 — Present · Manchester, CT, US

   Manufacturer of premium hardwood barbecue pellets for use in pellet grills and smokers. Pellets are produced from 100% natural, locally-sourced hardwoods. Co-founder of this start-up that has grown to over 120 retail sites, multiple restaurant clients, and a recipient of various industry awards. Lead all operational aspects of the business including day to day manufacturing, procurement, supplier / partner management, staff recruiting, training, business process development, facility management, logistics and warehousing, maintenance management, continuous improvement, and project management. Partner with other founders to manage the financials, accounts receivables and payables, investor management, sales qualification, marketing, and strategy. Being a start-up I have been hands on with designing, implementing and running of all aspects of the company including the maintenance of the equipment and running of the mill facility.

Education

• The University of Connecticut

  BS

Skills

• Telephony
• Leadership
• Business Process Improvement
• Management Consulting
• Customer Experience
• Customer Relationship Management (Crm)
• Customer Satisfaction
• Training
• Saas
• Business Analysis
• Business Planning
• Operations Management
• Outsourcing
• Ivr
• Telecommunications
• Strategy
• Speech Analytics
• Call Center
• Forecasting
• Enterprise Software
• Business Process
• Workforce Management
• Strategic Planning
• Management
• Process Improvement
• Performance Management
• Crm
• Vendor Management
• Call Centers
• Contact Centers
• Business Transformation
• Customer Retention
• Analytics
• Business Strategy
• Coaching
• Program Management
• Avaya