Richard Rainville
Client Experience Director at IMC | Driving Strategic Live Event Planning and Delivery
- Role
- Client Experience Director at Imc
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Richard Rainville
With over 20 years of experience in live event and entertainment production, I specialize in leading and delivering large-scale, high-impact events across the theater and corporate sectors. My expertise lies in strategic planning, financial oversight of multi-million dollar budgets, and managing the creative and strategic alignment of diverse cross-functional teams to deliver flawless results.My experience spans diverse industries, including social media, pharmaceuticals, insurance, and logistics, and is reinforced by a strong commitment to fostering diversity, inclusion, and accessibility. By cultivating effective client partnerships, I drive operational excellence and create impactful experiences that align with brand goals.I am particularly skilled at: Driving Strategic Vision: Translating complex business objectives into successful, tangible event programs. Financial Management: Developing, managing, and reconciling budgets to ensure fiscal responsibility and strong ROI.🤝 Stakeholder Collaboration: Building and maintaining strong relationships with senior leadership, clients, artists, and vendors to ensure a cohesive \"one team\" approach. Operational Excellence: Proactively identifying and resolving obstacles to ensure on-time, on-budget, and on-brand delivery.My passion is creating seamless, memorable experiences that captivate audiences and achieve organizational goals. I thrive in dynamic, fast-paced environments and am adept at leveraging new technologies to enhance event effectiveness and engagement.
Experience
Client Experience Director
Apr 2025 — Present · NY, US
Lead day-to-day management of immersive events (500+ guests), serving as the primary client-facing point of contact, ensuring strategic and creative integrity from initial concept/pitch through closing. Cultivate and maintain strong, effective partnerships among diverse clients (including Fortune 100 companies), aligning with their brand goals, developing compelling concepts, and delivering on objectives. Clients represent industries such as social media, pharmaceutical, insurance, logistics, and manufacturing. Guide the development of engaging pitches, proposals, scopes of work, schedules, and staffing plans.Collaborate with Producers, Technical Directors, and Creative Directors throughout the event lifecycle to ensure delivery of program objectives, as well as track financials and KPIs for performance evaluation. Proactively identify and resolve obstacles, in order to maintain quality, strategy, and financial outcomes, ensuring brand integrity and guest satisfaction. Lead regular internal and external team meetings, effectively managing communication and project workflow processes to build strong and trusting teams. Mentor project team members and direct reports, fostering a collaborative and growth-oriented environment. Lead post-event debriefs with both clients and internal teams to capture key learnings and feedback. Implemented strategic recommendations to produce greater efficiencies. Manage all client invoicing processes, ensuring accuracy and timely payment.
Education
New York University
Educational Theatre
1998 — 1998
Commercial Theatre Institute
Certificate, Commercial Theatre Production
2001 — 2001
Skills
- Non-Profits
- Musical Theatre
- Entertainment
- Performing Arts
- Event Management
- Theatre
- Arts
- Acting
- Nonprofits
- Production Management
- Budgeting
- Production
- Budgets
- Administration
- Arts Administration
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