Richard Ouchida

Area Manager @Xplor Pay

CA, US

Lead new market and vertical launches for credit card processing company; oversee sales and deployment operations, including feasibility studies and analysis, client relations, team management, and customer engagement.Onboarded 50+ clients to date driving $1.5M in MRR, commended by leadership for improvements to sales revenue and operations, building territory from $0, developing network of core-clients with strong referral network, and securing 100% client retention.Identify prospects, key decision makers, and business leaders, build professional relationships via email, phone, and social messaging, and develop understanding of key business objectives, current operations, and competitors.Spearhead regular contact with client decision makers to analyze business needs and develop business operations plans, conduct quarterly reviews to optimize spend and maximize ROI, and drive biz dev.Lead ongoing business operations and solution reviews with clients, audit processes to uncover opportunities of improvement, pinpoint areas to improve profits, and limit security risks, and present comprehensive solutions.Work directly with corporate Marketing personnel to build partnerships with businesses throughout various new markets, lead outreach to establish cross-promotional opportunities, and secure support from key players.Lead short and long-term business planning with internal leadership, focus on growing ROI by developing strategic marketing strategies, and lead implementation and follow up to maximize impact.Support onboarding of new clients, coordinate with internal technical teams to ensure account specifics were correctly programed, test all customer equipment, oversee installation, and lead operational and technical training with client leadership and employees.Partner with Product, IT, Business Operations, and Risk leadership in development and launch of new services, lead communications and accountability, and present escalated issues.