Richardo Hinds
Personal Insurance Advisor i @BrokerLink
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WORK HISTORY
Personal Insurance Advisor i @BrokerLink
Edmonton, AB, CA
EDUCATION
NBCC (New Brunswick Community College)
Diploma of Advanced Studies -Information Technology Cybersecurity
Centennial College
Diploma in Computer Systems Technician
University of the Commonwealth Caribbean (UCC)
Bachelor of Science in Information Technology
ABOUT RICHARDO HINDS
Technical Support Specialist with 4+ years of enterprise IT experience in system rollouts, user support, and infrastructure.8+ years of customer-facing experience across retail, education, and technology sectors.Known for delivering 5-star service through troubleshooting, clear communication, and value-driven support.Proven track record in telephony migrations, Active Directory management, and resolving complex technical issues.Skilled in user training, documentation, and mentoring junior team members.CompTIA A+ and Security+ certified, with hands-on experience from a self-built enterprise-grade home lab.
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