Richard Newallis

About Richard Newallis

Experienced leader and project manager with 20+ years of IT leadership experience in project & program management, Product Owner, production support, Agile methodology, software development & implementations, and database management. Excels by leveraging strong communications and relationship skills and taking ownership in critical, highly visible situations. Skilled at communicating at all levels from technical SMEs to executives and business stakeholders. Proven ability to develop strong, high performing teams in challenging remote & global dispersed organizations. Highly regarded by peers and management and recognized numerous times for innovative work in areas such as delivery excellence, global support, database architecture, EAI, team development, production support process review, and Wireline Rewrite project. Trained in Agile, Waterfall, and Dev/Ops, methodologies. • Project & Program Management• Process Improvement• Team Development• IT Standardization• Change Management• Process Documentation• Client Support & Engagement mgmt.• Data Management• Risk Management & Compliance

Experience

1. Delivery Manager

   Mphasis

   Sep 2025 — Present · Overland Park, KS, US

   Delivery manager for a managed services contract supporting T-Mobile Information Security & Access Management. Building a team of 50+ resources to provide Tier 1 support and monitoring. Responsible for 24x7 support, automating tasks, leveraging AI, and create a 24x7 command center. Overseeing project planning, staffing, knowledge transfer, transition and cutover. Establish KPIs and metrics to support the contract.

Education

• Kansas State University

  Bachelor of Science (BS)

• University of Missouri-Kansas City

  Graduate level business coursework