Richard M Navas

WORK HISTORY

EDUCATION

SKILLS

ABOUT RICHARD M NAVAS

Experienced Senior Manager and results-driven professional with a robust background in overseeing comprehensive center/company operations. Proficient in developing culture, managing risk, fostering teammate development, optimizing client metrics, streamlining production, and enhancing administrative processes. Committed to establishing excellence and consistently exceeding expectations across all aspects of company operations.Executive Management/Team / Culture Structureemail: r••••••••@gmail.comCORE COMPETENCIESStrategic & Visionary LeadershipOperational Excellence Presentation Communication Team Leadership and DevelopmentOrganizational StructureBusiness DevelopmentBusiness Forecasting & StructureInnovating Problem SolvingProficient Microsoft OfficeProficient Microsoft ExcelACCOMPLISHMENTS* Led the transformation of the orientation process, successfully reversing a high attrition rate of 105% to a profit of within 90 days, setting the stage for a projected $14M increase in total revenue.* Elevated customer satisfaction by steering a turnaround in customer failure ratings, moving from the bottom 5% to the top 20%, resulting in a substantial growth from $500K per year to $4M in just 18 months.* Engineered a remarkable ascent, taking the lowest-performing team in the region to the pinnacle of performance within 6 months.* Spearheaded the establishment of a vibrant commercial sales team culture and implemented systems that catapulted individual sales representatives from an average of $1.5M to an impressive $3.2M in just 24 months.Contact me at 90••••••51 or by email at r••••••••@gmail.com for any Executive Management opportunities you have available.