Richard Montaine

About Richard Montaine

Seeking a challenging leadership position with a recognized, successful organization…

Experience

1. Systems Administration, Lead Associate (Peraton) - Jacobs Technology, Prime Technical Services, Inc

   Ussocom

   Feb 2023 — Present · Washington, DC, US

   Member of a team providing technical customer services via e-mail, phone, walk-in and desk side visits.• Responsible for diagnosing and resolving problems in response to customer reported incidents, and escalating to engineers when required. Installing, configuring, maintaining, troubleshooting & resolving all printer, PIV/CAC/Token card authentication, and software configuration issues within the workstation environment.• Responsible for setup, configuring, and supporting mobile devices.• Replacement of expired Aruba devices on CSfC kits. Issuing and pairing Aruba with customer laptop. Training best practices for using kits remotely.• Tenable ACAS Windows 10/11 vulnerability scanning/reporting and remediation.• SCCM/MECM – Microsoft Endpoint Configuration Manager.o Within the NCR region, responsible for the following. Using the MECM tools to remediate workstation vulnerabilities via ACAS reports. Verification of workstation build updates and resolving detected issues to complete updates. BIOS update verification pending Windows 11 rollout and completing required BIOS flash updates for compliance. Verification that workstations are checking in daily to receive system patches and security updates. Resolving technical issues with workstations so MECM can complete the above listed tasks and requirements. Computer compliance reporting to management.Hardware and Software Environment:Hardware: Dell OptiPlex 7060, 7080 & 7090 MFF and Dell Latitude Laptops.Operating System: Windows 10 & Windows 11.Software: MS Office Professional Plus, OneDrive, Chrome, Edge, Firefox, Adobe Acrobat/Reader, and MS Teams and proprietary applications.Administrator Console Software/Tools:MS Active Directory & Microsoft Endpoint Configuration Manager (MECM)(BES) BlackBerry Unified Endpoint Manager (UEM): Manage mobile devices.Remedy: Log/Document all client computer Issues/Problems in ticket incident tracking system.

Education

• Los Angeles Pierce College

  Associate of Arts - AA

  1986 — 1994

Skills

• Citrix
• Dns
• Sccm
• Project Management
• Microsoft Exchange
• Troubleshooting
• Windows 7
• Active Directory
• Xp
• Hardware
• Servers
• Vpn
• Windows
• Lotus Notes
• Microsoft Office