Richard Burgess
Head of Service Management & Operations @IG Group
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WORK HISTORY
Head of Service Management & Operations @IG Group
London, GB
EDUCATION
Auckland University
Bachelor of Commerce (BCom)
ABOUT RICHARD BURGESS
Accomplished technology leader with a proven track record in designing, managing, and supporting complex infrastructure within high-pressure investment banking environments. Recognized for strategic thinking, hands-on leadership, and extensive experience guiding diverse technical teams across global initiatives. Adept at building trusted relationships with stakeholders and industry vendors to drive collaboration and deliver impactful results.In recent years, provided strategic and operational leadership of the Global Cloud Site Reliability Engineering (SRE) function, overseeing reliability for mission-critical platforms across AWS, Azure, and GCP. Accountable for a £8M technical budget, end-to-end cloud reliability strategy, and daily operational support for distributed systems and services. Directed a 70-engineer organisation spanning US, London, Hyderabad, Bangalore, and Colombo, ensuring high availability, performance, and scalability of enterprise platforms and applications across all business units.
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