Richard Burgess

Head of Service Management & Operations @IG Group

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2026 — Present

Head of Service Management & Operations @IG Group

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London, GB

EDUCATION

N/A

Auckland University

Bachelor of Commerce (BCom)

ABOUT RICHARD BURGESS

Accomplished technology leader with a proven track record in designing, managing, and supporting complex infrastructure within high-pressure investment banking environments. Recognized for strategic thinking, hands-on leadership, and extensive experience guiding diverse technical teams across global initiatives. Adept at building trusted relationships with stakeholders and industry vendors to drive collaboration and deliver impactful results.In recent years, provided strategic and operational leadership of the Global Cloud Site Reliability Engineering (SRE) function, overseeing reliability for mission-critical platforms across AWS, Azure, and GCP. Accountable for a £8M technical budget, end-to-end cloud reliability strategy, and daily operational support for distributed systems and services. Directed a 70-engineer organisation spanning US, London, Hyderabad, Bangalore, and Colombo, ensuring high availability, performance, and scalability of enterprise platforms and applications across all business units.

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Richard Burgess — Head of Service Management & Operations at IG Group in London, GB | Unifers