Richard M.
Senior Experience Lead @Nationwide Building Society
Signup · Get unlimited contacts
WORK HISTORY
Senior Experience Lead @Nationwide Building Society
Manchester, GB
EDUCATION
University of Nottingham
Bachelor of Engineering (BEng), Electronic Engineering
Loughborough University
PG Dip, Management
The Manchester Metropolitan University
MSc, Management
General Assembly
User Experience Immersive Course, User Experience
Ravensbourne University London
Master of Design, Service Design
SKILLS
ABOUT RICHARD M.
I\'m a pragmatic and forward thinking design leader, passionate about transforming how organisations deliver service excellence especially through the lens of journey management.With a track record across telecom, banking, and tech, I specialise in designing and embedding systems that help teams manage customer journeys at scale. My focus is on creating sustainable, end-to-end service experiences that balance customer needs with business value.As a leader, I’m committed to growing designers into confident, strategic thinkers. I build environments where cross-functional collaboration, critical thinking, and empathy thrive. I offer structured mentorship that helps designers sharpen their craft, build influence, and tackle complexity with clarity. I create space for people to step up whether that’s through feedback, visibility, or strategic alignment so they can shift from executing design to shaping direction.The result? Teams that aren’t just delivering services they’re helping lead the business forward.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.