Richard Mayou
Head of Digital (Asset Finance) - Interim @NatWest Group
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WORK HISTORY
Head of Digital (Asset Finance) - Interim @NatWest Group
EDUCATION
University of Reading
BA (Hons), Politics and Economics
SKILLS
ABOUT RICHARD MAYOU
Senior digital professional with over 15 years’ experience of leading organisations through effective digital and technology change at both strategic and operational levels. A champion of online adoption, self-serve and channel shift, balanced with assisted digital and non-digital service provision to ensure equal access to all, defined and delivered through user-centric strategies. Proven experience overseeing multiple channels, products and services, focusing on continuous improvement and quality. Experience of monitoring and anticipating digital, industry and political trends, considering their impact on the business and its customers. Intuitive and able to respond to emerging trends including development of appropriate capability roadmaps to realise new customer and business value. A problem solver with ability to stay calm under pressure to provide direction, support and challenge to senior stakeholders and business functions. Experienced at directing and leading people in organisations undertaking change and improvement within challenging environments.
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