Marc Richard
Sales, Licensing & Vendor Management @SOCAN
Montreal, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Mar 2017 — Present
Sales, Licensing & Vendor Management @SOCAN
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CA
SKILLS
TelecommunicationsLeadershipProcess ImprovementSales OperationsCustomer RetentionNetworkingCustomer ServiceService DeliveryBusiness IntelligenceStrategyCall CenterBusiness Process ImprovementStaff RetentionCustomer ExperienceBusiness PlanningOperations ManagementBudgetsPerformance ManagementCrmHuman ResourcesTeam LeadershipProgram ManagementBusiness StrategyVendor ManagementManagementTeam BuildingContact CentersCross-Functional Team LeadershipEmployee EngagementWorkforce ManagementTime ManagementBpoQuality AssuranceCustomer RelationsOutsourcingP&L ManagementBudgetingCall CentersStrategic PlanningEmployee Relations
ABOUT MARC RICHARD
Excellent knowledge of the Business Process Outsourcing (BPO) industry. Expertise in…
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