Richard Lujan
Client Success Manager at Stayntouch
- Role
- Client Success Manager at Stayntouch
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Richard Lujan
Extensive experience in Property Management System Product Management, including roadmap…
Experience
Client Success Manager
Jan 2016 — Present · Las Vegas, NV, US
Establishes productive, professional relationships with key business executives in assigned customer accounts.Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts.Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones.Proactively assesses, clarifies, and validates customer needs on an ongoing basis.Leads solution development efforts that best address customer needs.Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.Able to respond to functional elements of RFIs/RFPs
Education
East Los Angeles College
Major: Business Administration
Skills
- Hospitality
- Cloud Computing
- Business Analysis
- Leadership
- Agile Methodologies
- Management
- Scrum
- Software Project Management
- Software Documentation
- Business Intelligence
- Agile Project Management
- Product Management
- Enterprise Software
- Integration
- Start-Up Ventures
- Software as a Service (Saas)
- Saas
- Virtual Teams
- Hospitality Industry
- E-Commerce
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