Richard Schmidt

Strategic Leader | Empowering Teams to Deliver Exceptional Customer Value

Role: Director of Client Operations at Ketryx
Location: Kenosha, WI, US
LinkedIn followers: 500 followers

About Richard Schmidt

Throughout my 20-year career, I\'ve been driven by a single goal: making healthcare technology work better for the people who need it most.Today, as Director of Client Operations at Ketryx, I am proud to lead the teams that help medical device innovators automate their quality and compliance workflows. This role is the culmination of my experience at Faro Health and my deep roots in the Veeva/Vault ecosystem, where I learned that the best solutions are built through clear vision and relentless execution.I\'m a leader who values diversity, transparency, and a high standard of excellence. I thrive on solving the \"impossible\" operational challenges that come with highly regulated industries and helping clients realize the full potential of their digital investments.Let\'s connect to discuss the future of Client Operations, Life Sciences technology, or building world-class implementation teams.

Experience

Director of Client Operations
Ketryx
Nov 2025 — Present
Leading client operations across implementation, onboarding, and long-term success for regulated software teams using the Ketryx platform- Driving operational rigor, efficiency, and scalable processes as Ketryx grows- Collaborating closely with product, engineering, and customer-facing teams to ensure predictable, high-quality delivery- Developing operational frameworks that help clients streamline compliance, accelerate development, and improve end-to-end lifecycle outcomes

Education

DeVry University
Bachelor's Degree, Computer Information Systems
2001 — 2004

Skills

Public Speaking
Business Analysis
Strategy
Requirements Analysis
Integration
Awesomeness
Release Management
Project Management
Vendor Management
User Acceptance Testing
Critical Thinking
Process Improvement
Analysis
Sql
Microsoft Project
Enterprise Software
Program Management
Requirements Gathering
Systems Analysis
Testing
Pmo
Leadership
Software Documentation
Sdlc
Ms Project
Coaching
Crm
Management

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