Richard Krywalski

About Richard Krywalski

Financial Services Regional Sales ManagerInnovative and entrepreneurial leader who engages and inspires teams to execute strategies to capture new customers and expand relationships with individuals and businesses across multiple markets. Record of continual career advancement fueled by creative and well-managed initiatives and execution to reach business development goals. Recognized for leadership, mentoring, collaboration and problem-solving skills. Talented at building and developing relationships externally and cross-functionally at all levels of the organization.Contact Email- r••••••••@gmail.comContact phone- 71••••••68Areas of ExpertiseOrganizational Leadership | Customer Relationship Management | Community Engagement and Partnership Development | Employee Performance and Engagement | Training and Development | Sales and Marketing | P&L Management/Cost Control | Project Management | Maintain Operational/Risk Integrity | MS Office, Visio, and ProjectSignificant Career AccomplishmentsMultiple Award Winner: 2015 and 2016 Chairman’s Award for Community Development, an achievement built on the foundation of community engagement and relationship building, and the 2013 and 2019 Citizens of Excellence Award for best year-over-year active account improvement and performance in top 2% of job family.More than doubled sales goals and achieved top-20% performance company-wide in job category.Grew deposits from $85M to $99.8M in 18 months in final branch assignment prior to promotion.Developed a complete lending program from proposal to launch, including process writing, mapping, training, and implementation.

Experience

1. Senior Branch Manager

   Five Star Bank

   Dec 2025 — Present

   Lead and develop multi branch teams through structured weekly coaching, observational sessions, real time feedback, and individual professional development plans to build a high performing sales and service environment. • Execute strategic sales plans that define how branches achieve quarterly goals, including setting individual performance expectations and monitoring activity to ensure alignment with business objectives.• Deliver outstanding client experiences by guiding teams in providing personalized financial advice, identifying customer needs, and cross selling deposit, lending, and digital solutions to improve clients’ financial well being. • Serve as primary business development officer within the market by building relationships with local businesses, conducting regular outreach, and expanding consumer and business banking relationships. • Develop Centers of Influence (COIs) and network actively within the community to acquire new customer relationships and reinforce Five Star Bank’s local presence. • Ensure operational excellence and compliance by overseeing security procedures, audit requirements, and regulatory processes, while providing guidance and training to branch staff. • Promote and model Five Star Bank’s HEART values, serving as a cultural steward and frontline leader representing the bank both internally and in the communities served

Education

• State University of New York Empire State College

  Master of Business Administration (M.B.A.)

• SUNY Empire State College

  BS

Skills

• Customer Service
• Training
• Customer Satisfaction
• Hiring
• Business Development
• Profit
• Credit
• Income Statement
• Time Management
• Retail Banking
• Leadership
• Loans
• P&L
• Profitability
• Employee Training
• Banking
• Loss Prevention
• Recruiting
• Sales
• Consumer Lending
• Sales Management
• Management