Richard Kort
Innovative Operations & Customer Experience Leader
- Role
- Director of Advisor Services at Outlook Amusements
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Richard Kort
Transformational operations and customer experience professional with a keen ability to identify new opportunities and uncover and address operational roadblocks. Able to act as the customer advocate, trusted advisor and strategic thought partner to internal teams as well as company executives and leadership. Creates employee and team engagement through in-depth training, employee development initiatives, and a culture of continuous improvement. Demonstrated success in driving value, performance, and business growth in highly competitive markets. Recognized overall for a strong work ethic, integrity, and a high degree of personal initiative. Broad experience in service, subscription, B2B, B2C, professional services, financial services and retail sectors.Key Skills: Strategic Planning - Customer Satisfaction & Retention - Journey Mapping - Root Cause Analysis - Net Promoter Score (NPS)- Business Development - Product/Service Knowledge - Market Trends - Project Management - Presentations - Revenue Enhancement - Performance Metrics - Data Analysis - Profit Growth
Experience
Director of Advisor Services
Feb 2024 — Present · Los Angeles, CA, US
Outlook Amusements, Inc. is not your average company in a ‘ho-hum’ industry. Our Mission is to be a positive force in people’s lives, and we live it every day. For over 20 years, we have connected top-ranked, premier, personal advisors with people world-wide looking to gain self-awareness and a clear life-path direction.
Education
Pepperdine Graziadio Business School
MBA, Business
University of Southern California
BS, Business Administration
Skills
- Marketing
- Sales
- Crm
- Business Development
- Private Equity
- Strategic Partnerships
- Small Business
- Strategy
- Account Management
- Due Diligence
- Marketing Strategy
- Customer Service
- Corporate Finance
- Sales Management
- Credit
- Management
- Finance
- Financial Analysis
- Leadership
- Strategic Planning
- Mergers
- Competitive Analysis
- Contract Negotiation
- Start-Ups
- Venture Capital
- Factoring
- Management Consulting
- Project Management
- Business Planning
- Operations Management
- Negotiation
- Risk Management
- Mergers & Acquisitions
- Entrepreneurship
- New Business Development
- Business Strategy
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