Richard Knauer
Systems Administrator @Applause
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WORK HISTORY
Systems Administrator @Applause
Berlin, DE
Managing Apple device fleet (macOS/iOS) and acting as primary owner of our Jamf Pro MDM instance, overseeing device provisioning, patching and security compliance. Drive automation efforts, streamlining workflows and reducing manual processes to improve operational efficiency. Serve as escalation lead for macOS issues, providing support to and beyond our Service Desk team. Oversee software distribution and OS management, including application deployment, patch testing and planning and execution of major macOS upgrades.
EDUCATION
OSZ Wirtschaft - Leopold-Ullstein-Schule
Management Assistant for Information and Telecommunication Systems
ABOUT RICHARD KNAUER
Systems Administrator @ Applause, currently specializing in managing Apple devices via Jamf Pro. With a background in Windows fleet management via MECM, IT support and B2B MSP experience, I hold certifications for Office365, Jamf, IBM Cybersecurity Analytics and general IT support.I am passionate about automating workflows, simplifying end-user experiences, and advancing my career in MacOS and Windows system administration by continuing to drive seamless and intuitive IT solutions.
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