Richard Wright-Khan
Senior Global Customer Experience Manager - Corporate Business Banking @HSBC
London, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Apr 2024 — Present
Senior Global Customer Experience Manager - Corporate Business Banking @HSBC
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EDUCATION
1990 — 1993
Croydon College
CIM Diploma, Marketing
SKILLS
Business-to-Business (B2b)Brand DevelopmentDigital MediaDigital TransformationB2cMarketing StrategyAdvertisingTeam LeadershipOnline AdvertisingMobileDigital MarketingMarketingSemAnalyticsPublic RelationsBusiness StrategyOnline GamblingTeam ManagementMarket PlanningChange ManagementCampaign ManagementStrategyE-CommerceSEOCopywritingAffiliate MarketingStart-UpsProblem SolvingMarketing TransformationTelecommunicationsMarket ResearchPpcProduct MarketingSocial NetworkingB2bCustomer RelationsDirect MarketingCrmSocial MediaCustomer Relationship Management (Crm)
ABOUT RICHARD WRIGHT-KHAN
Leading sustained cultural and operational change to help businesses harness actionable insight to be more customer centric and deliver positive customer interactions in an \'always on\' omni-channel world - Improved ROI, NPS, reduced churn and improved cost efficiencies - Design Led Thinking and Customer Journey mapping/ optimisation.
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