Richard Swann
Agreements and Commercial Partnerships Lead @Accent Group Ltd
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WORK HISTORY
Agreements and Commercial Partnerships Lead @Accent Group Ltd
EDUCATION
University of York
BA Management, - Behaviour, Marketing, Finance, Management, Strategy
ABOUT RICHARD SWANN
Results-driven property management leader with 10+ years of progressive experience transforming operations across Build to Rent (BTR), Private Rental Sector (PRS), Shared Ownership, and Sales portfolios. I\'ve successfully managed over properties throughout England, consistently delivering exceptional occupancy rates, revenue optimisation, and customer satisfaction.**What sets me apart:**-**Technology Innovation**: Successfully implemented comprehensive digital transformation projects including Zoho Desk and FixFlo maintenance platforms, dramatically improving customer response times and operational visibility-**Team Building Excellence**: Built high-performing teams from scratch, mentored 5 graduates through development programs, and led up to 26 remote direct reports across multiple BTR sites-**Proven Results**: Consistently maintained 98% contractual occupancy across multiple BTR sites, moblised over 400 BTR units, and secured corporate contracts worth annuallyMy passion lies in leveraging technology to enhance customer experiences while optimising business operations. I\'ve created comprehensive operational playbooks, dramatically reducing customer complaints through process improvements, and consistently delivered portfolio performance above budget targets.**Core expertise includes:** Large-scale property portfolio management (BTR, PRS, Shared Ownership) Technology implementation and digital transformation Customer experience optimisation and retention strategies Financial performance management and revenue optimisation Team leadership, recruitment, and graduate development Process automation and workflow optimisationWhether it\'s mobilising new developments to 99% occupancy within 6 months, implementing cutting-edge PropTech solutions, or building teams that deliver exceptional customer service, I thrive on creating impactful solutions that drive measurable business results.
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