Richard Warriner

Customer Success Director, Emea @Concentrix

Manchester, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2022 — Present

Customer Success Director, Emea @Concentrix

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Manchester, GB

Leading a Renewals Sales Team for a major US Tech vendor across the EMEA Region.Ensuring best practice adoption across our three EMEA Sites and promoting a fast paced, high performance culture that delivers outstanding results for our client.Leading multiple renewal and customer success motions. Specialties include: Account Management | Performance Management within a Sales Environment | Commercial Management | Revenue Optimisation | Developing People | Onboarding new motions | c-Sat |

EDUCATION

1996 — 1998

The Chartered Institute of Management Accountants

CIMA Qualified, Accountancy

1989 — 1992

Swansea University / Prifysgol Abertawe

History, History, Economics, Psychology

SKILLS

Account ManagementChange ManagementStakeholder ManagementRisk ManagementTeam ManagementLeadershipBpoNew Business DevelopmentCrmBusiness AnalysisCustomer Relationship Management (Crm)Commercial Management: Primary Industry BpoBusiness Development: Primary Industry BpoBusiness DevelopmentManagementProject DeliveryShared ServicesContract Negotiation: Primary Industry BpoPublic SectorContact CentersAccount Management: Primary Industry BpoCommercial ManagementBusiness Process Outsourcing (Bpo)Project ManagementOperations ManagementSales Lead: Primary Industry BpoPublic Sector: Primary Industry BpoOutsourcingStrategy

ABOUT RICHARD WARRINER

Accomplished business leader with a deep understanding of strategic account management…

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Richard Warriner — Customer Success Director, Emea at Concentrix in Manchester, GB | Unifers