Richard Martin
IT Support Specialist @Parker Poe Adams & Bernstein LLP
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WORK HISTORY
IT Support Specialist @Parker Poe Adams & Bernstein LLP
Raleigh, NC, US
IT Lead in the Raleigh office. Supporting attorneys, lawyers and LPA staff with their desktop, laptop, voice, printer, server and security IT needs in a busy mid-sized law firm (500 staff).Project co-lead on new ITSM and ITAM software. Managing assets, workflow and testing of service ticket software. Microsoft Office 365, DUO 2FA, Citrix, iManage, Work 10, DMS, Teams, VPN, documentation of solutions, telephones, imaging, AV systems and great customer care. Also, responsible for some new software implementations and managing vendor interactions.
EDUCATION
New Horizons - Cisco Training Center
CCNA, Cisco Networks
Georgetown University
MCSE Training, Microsoft System Engineer
Oxford Brookes University
Diploma of Education, Computer Software Engineering
The University of St. Mark and St. John
B.Ed (Hons), Physical Education, Geography and Outdoor Education
Institute of World Politics, Boston University
MA module, 20th Century studies in Diplomacy, War and Peace
SKILLS
ABOUT RICHARD MARTIN
IT Support Specialist for Attorneys, LPAs and staff.Security+, Network+, A+, ITIL 4 Foundation Certificate in IT Service Management Complex IT Level 1-3 supportITAM - helping lead ITSM software projects and leading Asset Management improvementsITIL - trained and certified Security+ and Network+ CompTIA certified. Cyber security knowledge Project manager and lead of software and hardware implementations Experienced IT professionalQualified teacherProfessional and courteous mannerExcellent client facing skills for in person and remote access Active networking experienceExperienced adventurer and explorer Volunteer teacher and leader of large groups of adults
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