Richard Martin

IT Support Specialist - Problem solver, Security+

Role: IT Support Specialist at Parker Poe Adams & Bernstein LLP
Location: Raleigh, NC, US
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Richard Martin

IT Support Specialist for Attorneys, LPAs and staff.Security+, Network+, A+, ITIL 4 Foundation Certificate in IT Service Management Complex IT Level 1-3 supportITAM - helping lead ITSM software projects and leading Asset Management improvementsITIL - trained and certified Security+ and Network+ CompTIA certified. Cyber security knowledge Project manager and lead of software and hardware implementations Experienced IT professionalQualified teacherProfessional and courteous mannerExcellent client facing skills for in person and remote access Active networking experienceExperienced adventurer and explorer Volunteer teacher and leader of large groups of adults

Experience

IT Support Specialist
Parker Poe Adams & Bernstein LLP
Apr 2021 — Present · Raleigh, NC, US
IT Lead in the Raleigh office. Supporting attorneys, lawyers and LPA staff with their desktop, laptop, voice, printer, server and security IT needs in a busy mid-sized law firm (500 staff).Project co-lead on new ITSM and ITAM software. Managing assets, workflow and testing of service ticket software. Microsoft Office 365, DUO 2FA, Citrix, iManage, Work 10, DMS, Teams, VPN, documentation of solutions, telephones, imaging, AV systems and great customer care. Also, responsible for some new software implementations and managing vendor interactions.

Education

New Horizons - Cisco Training Center
CCNA, Cisco Networks
2004 — 2004
Georgetown University
MCSE Training, Microsoft System Engineer
2006 — 2006
Oxford Brookes University
Diploma of Education, Computer Software Engineering
1999 — 2000
The University of St. Mark and St. John
B.Ed (Hons), Physical Education, Geography and Outdoor Education
Institute of World Politics, Boston University
MA module, 20th Century studies in Diplomacy, War and Peace
2004 — 2004

Skills

Commercial Photography
Editing
Team Leadership
Coaching
Leadership
Entrepreneurship
Online Marketing
Location Based Services
Graphic Design
Branding & Identity
Executive Coaching
Post Production
Senior Portraits
Image Manipulation
Cosmetology
Portrait Photography
Public Speaking
Photoshop
Executive Management
Exceptional People Skills
Image Editing
Photography
Linkedin
Marketing
Adobe Creative Suite
Wardrobe
Customer Service
Customer Satisfaction
Digital Imaging
Social Media Marketing
Digital Image Processing
Headshots
Makeup Artistry
Web Design
On Location
Portraits
People Skills
Event Photography
Friendly Personality

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@parkerpoe.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Parker Poe Adams & Bernstein LLP

Law Practice · 603 employees · Founded 1884 · Charlotte, North Carolina, United States

Businesses and local governments turn to Parker Poe to structure transactions, navigate regulations, and resolve disputes. Founded in 1884, the Southeast business law firm today has approximately 300 attorneys across offices in Charlotte and Raleigh, North Carolina; Charleston, Columbia, Greenville, and Spartanburg, South Carolina; Atlanta, Georgia; and Washington, DC. Our long-standing client relationships give us particular depth in the education, energy, financial services, government, health care, life sciences, manufacturing, real estate, sports and entertainment, and technology industries. Our investment in understanding clients' businesses and industries informs our strategic counsel on the opportunities and challenges they face. Client Service Independent research identifies Parker Poe as a leader in client service and experience. For over a decade, we have been consistently named to the BTI Client Service A-Team, the gold standard used by corporate counsel to measure client service. Tailoring our service to each client, deeply understanding their business, and collaborating seamlessly as one team are hallmarks of The Parker Poe Way. Delivering Value Our client-centric approach focuses on outcomes and value as defined by our clients. Independent surveys by financial, accounting, and research organizations rate Parker Poe among the top law firms for high-value, quality service. Civic Engagement Community service is ingrained in our culture. Our lawyers have served as mayors, city attorneys, state legislators, and state Supreme Court justices, as well as board members for universities and schools. They have been elected as presidents of the state bar and state and local bar associations. Firm members are also deeply engaged in charitable and arts organizations, reflecting our commitment to a better future for our clients, our community, and each other.

parkerpoe.com

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About Richard Martin

Experience

IT Support Specialist

Education

New Horizons - Cisco Training Center

Georgetown University

Oxford Brookes University

The University of St. Mark and St. John

Institute of World Politics, Boston University

Skills

Find verified contacts for anyone on LinkedIn