Richard Holzberg
Manager Enterprise Network and Telecom @Charter Communications
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WORK HISTORY
Manager Enterprise Network and Telecom @Charter Communications
Charlotte, NC, US
Managing the Enterprise IT Telecommunications Avaya and Cisco Call Manager platforms and Unified Communication conferencing solutions. • Managing the development and technical guidance of staff for the Call Manager platforms supporting endpoints including Tier 1 and 2 support for integrated Unified Communication systems.• Project Manager for the enterprise roll out of Webex and Webex Meetings to users. Implementing Unified Calling (soft phone), reducing the need for hard phones saving over one million dollars in out-dated hardware and associated licensing.• Cisco awarded our team with the 2022 WebexOne Award Creating Connections Leader. Presented to Charter Communications Voice and Video team for the successful rollout of Webex products and improving connectivity in a hybrid work world.
EDUCATION
Nova Southeastern University
Business Administration, Business & Computer Science
Leadership Miami® - Greater Miami Chamber of Commerce
One year program dedicated to critical core studies, Teamwork, Fieldwork, Networking, Learning, and Engagement
University of Florida
Computer and Information Sciences, General
ABOUT RICHARD HOLZBERG
Richard Holzberg is a strategic technology leader with over 30+ years’ experience working in the field of information technology. His skills enable him to build and lead high caliber teams while delivering advanced information technology solutions.In his current capacity Richard directs the day-to-day Unified Communications teams for Charter Communications. Supporting the enterprise Avaya and Cisco telephony platforms and thousands of immersive video conferencing rooms is merely scratching the surface. With a strong strategic vision for process improvement Richard and his peers are designing and innovating on a post-merger enterprise-wide tactical Unified Communication platform.Richard’s strengths are exceptional communication skills, a broad technical knowledge, a track record for fiscal management and building relationships with vendors while holding their feet to the fire.At KPMG his process integration skills and due diligence saved the firm several million dollars over a decade.Richard was the primary Consultant and principal at Comprehensive Computer Solutions providing advanced solutions to 54 organizations in the South Florida area.As Director of Information Technology for several organizations Richard\'s progressive IT experience enhanced their operations. He was highly effective at driving change and delivering effective solutions increasing business\' bottom line. Richard earned a Bachelor of Science degree from Nova Southeastern University, has accreditation\'s from Novell and PeopleCert holding the ITIL IT Service Manager v3 certificate. Richard volunteers his time to a variety of personal and professional causes to complete the circle.Specialties: Change, Incident & Problem ManagementCisco Unified CM Administration | Cisco Unity ConnectionCisco Webex, Cloud Calling, Messaging, Meetings, Room KitsITIL v3 Service ManagementProcess Analysis, Design, and DevelopmentProject ManagementCoaching, Mentoring, and Conflict Resolution | Personnel DevelopmentCustomer Relationship ManagementFiscal / Budgetary ManagementA/V Crestron Toolbox, Shure Designer, Tesria
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