Richard Hellyer
Customer Success Manager - Highly accomplished customer success and process management professional.
- Role
- Senior Manager Toast at Toast
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Richard Hellyer
Highly accomplished customer success and process management professional offers years of…
Experience
Senior Manager Toast
Oct 2021 — Present · Omaha, NE, US
Lead Kitchen/POS and Hardware customer service departments comprising over 100 North American based teammates managed by ten direct reports. Direct responsibility for BPO market performance in Costa Rica, Mexico, Nicaragua, Philippines, and South Africa. Responsibilities include coaching and development, performance management, strategic planning, project management, process building and hiring.
Education
Bellevue University
MA, Leadership
2007 — 2009
Bellevue University
BS, Business Info Systems
2001 — 2002
Skills
- Leadership Development
- Strategy
- E-Commerce
- Product Management
- Leadership
- Training
- Risk Management
- Team Management
- Change Management
- Difficult Situations
- Team Leadership
- Vendor Management
- Program Management
- Customer Experience
- Start-Ups
- Call Centers
- Hiring
- Process Improvement
- Policy
- Business Analysis
- Cross-Functional Team Leadership
- Performance Management
- Crm
- Management
- Team Building
- Build Strong Teams
- Coaching
- Executive Management
- Operations Management
- Analysis
- Quality Assurance
- Time Management
- Personal Development
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