Richard Green

About Richard Green

10X President Club Winner. I help my clients understand emerging technologies and effectively apply them to attain increased revenues, reduced costs, higher customer satisfaction and retention, and improve operational efficiency. My passion is helping my customers to crystallize their Employee Experience (EX) and Customer Experience (CX) goals and initiatives to meet their desired business outcomes, by providing guidance and education as to how to utilize technology to improve employee and customer experience. Contact Richard: 61••••••26 | r••••••••@8x8.com | Unified Communications as a Service (UCaaS)| Southeastern US - TN/KY/NC/SC Seasoned enterprise software business professional with expertise in Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS) and Workforce Optimization solutions. 8x8 - Communications Experience Business For businesses to succeed in today’s hyper-competitive, digital-first marketplace, they must be obsessed with providing great customer experiences (CX) at every touch point. We believe the most successful companies today sell only one thing: Exceptional Customer Experience. In order to provide that exceptional CX, every organization must give their employees the communication and collaboration tools that enable them to work together more efficiently, innovate more regularly and solve problems more elegantly. This is what we call Employee Experience (EX). 8x8 has spent the past half-decade building and acquiring technology across two previously separate categories: Unified Communications and Contact Center Solutions. It is by no stroke of coincidence that we now own products that, unified together, enable organizations to leverage their employees, experts and all their data to innovate and serve customers in ways that build true business value. Truly Unified Communications Experience - is the present and future of how businesses creates value through exceptional employee and customer experiences.

Experience

1. Sr Account Executive

   8x8

   Dec 2017 — Present

   Responsibility:My mission is to work with the 8x8 Channel Partner community (Master Agents, Sub-Agents, VARs, MSPs, SIs, etc.) to help them penetrate the $90B UCaaS market. I help my Channel Partners to increase their UCaaS revenue and market presence in their respective regions by helping their clients pivot from their legacy (Avaya, Cisco, ShoreTel, Mitel, NEC, Unify, etc.) PBX and communications systems to a Truly Unified Communications Experience.I assist my Channel Partners with Communication Business Assessments, TCO/ROI modeling, UCaaS Solution Configuration and Design, RFI/RFP, understanding industry trends, competitive landscape and ultimately delivering the Business Outcomes that their customers are seeking – Increased Revenue, Reducing or Containing Costs, Customer Retention and Improving the Employee Experience, therefore improving the Customer Experience all by providing Continuous Communications via the 8x8 UCaaS platform. Company Overview:8x8 (NYSE: EGHT) is a leading provider of unified communications, contact center and CRM, and collaboration services (UCC) in the cloud. The Company delivers a broad suite of UCC services to in-office and mobile devices spanning cloud telephony, virtual contact center, virtual meeting and virtual desktop through a proprietary unified Software as a Service, or SaaS, platform. 8x8\'s software abstracts complex networking, redundancy, security and interconnection requirements to provide a seamless and easy-to-use solution for business customers of any size. Gartner Inc, the world\'s leading information technology research and advisory firm, has placed 8x8 in the Leaders quadrant of its \"Magic Quadrant for Unified Communications as a Service (UCaaS) in North America\" for 6 Years Running 20•••••••71 patents and growing | 30 consecutive quarters of profitability in cash | HIS Market:#1 Cloud UC Leader - 2014, 2015, 2016, 2017 |Tolly: 2017 Superior Voice Quality |

Education

• Palm Beach State College

  Business