Richard Fox

About Richard Fox

Seasoned writer and operations leader with military discipline, global field experience, and hands‑on retail and training management. I combine frontline retail supervision, online training design, and business management to lead teams that deliver exceptional customer experiences, meet financial targets, and support community engagement. I recruit, train, and develop managers and associates to deliver consistent, outfitting experiences, while overseeing inventory, visual merchandising, and day‑to‑day store operations. Comfortable with P&L oversight, payroll and scheduling, and loss‑prevention controls. I’m passionate about helping people find the right path—whether that means advising a first‑time backpacker on boots and gear or developing a staff member to take the next step in their career.

Experience

1. Store Manager

   REI

   Apr 2025 — Present · Elk Grove, CA, US

   Responsible for the staffing, training, and opening of a new retail location.Used store reports to identify strategies for improving metrics.Built teams through effective employee development, involvement, and communication.Oversaw store\'s profitability and financial budgeting.Inspired a customer-centric culture by recognizing and rewarding team.

Education

• Boston University

  Masters of Education (Ed.M.), Higher Education Administration

  2010 — 2011

• Boston University

  Certificate of Advanced Graduate Studies (CAGS), Education Leadership & Development

  2011 — 2017

• Northern Arizona University

  Bachelor of Arts, Anthropology

  1999 — 2002

Skills

• Editing
• Community Outreach
• Performance Improvement
• Customer Service
• Event Planning
• Teaching
• Program Management
• Student Affairs
• Multitasker
• Organizational Effectiveness
• Organizational Analysis
• Admissions
• Problem Solving
• Research
• Program Development
• Organizational Needs Analysis
• Higher Education
• Public Speaking
• Higher Education Leadership
• Attention to Detail
• Efficiency Improvement
• Leadership