Richard Fernandez
Help Desk Support Analyst @Meketa Investment Group
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WORK HISTORY
Help Desk Support Analyst @Meketa Investment Group
Deliver technical support across both local and Citrix-based virtual environments, managing requests via KACE ticketing system and providing remote assistance through Zoom• Utilize Active Directory (AD) to create new users, assign them to authorized groups or distribution lists (DL), including ensure all users and devices are assign to the appropriate Organizational Unit (OU)• Facilitated secure file management on the file server, ensuring user’s access to critical network resources and maintaining file security • Administer Microsoft 365, Microsoft Azure Admin Center, and Barracuda Networks to manage mailboxes, 365 Teams group, device enrollment, Multifactor Authentication (MFA), assigning user licenses• Leveraging Zoom for facilitating remote user support session, including assigning company phone numbers to users• Participate in a rotating schedule with team members to perform server backup and patch updates, minimizing downtime and supporting data security protocols, ensuring data integrity and system reliability • Projects: o Collaborating within a team to ensure timely completion and system compatibility across all devices o Contributed to SOC 2 Audit by aligning system and network infrastructure policy with NIST SP 800-53 standards o Serve as Lead Administrator for LastPass password manager, overseeing account setup, access control, and system maintenance
EDUCATION
Champlain College
Bachelor's degree, Cybersecurity
Per Scholas
CompTIA CySA+ Certified, Cybersecurity CompTIA CySA+ hands-on training
ABOUT RICHARD FERNANDEZ
I am an enthusiastic and dynamic individual seeking an entry-level SoC Analyst or…
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