Richard M.
Operations Expert @DISH Digital Solutions
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WORK HISTORY
Operations Expert @DISH Digital Solutions
Düsseldorf, DE
Provide Level 3 support for complex issues involving payment terminals, POS integrations, and tap‑to‑pay functionalities.Act as a payment operations expert, managing urgent escalations with precision and speed.Create, update, and maintain public and internal documentation for relevant products to ensure clarity and consistency across teams.Collaborate with Product teams to deliver customer insights and support the rollout of newly launched features.Partner with commercial teams to test and introduce products in new markets.When needed, prepare and deliver training sessions for other support teams to ensure operational readiness.
EDUCATION
St. George's College
High School, Mathematics
Ain Shams University
Bachelor's degree, Computers and Systems Engineering
SKILLS
ABOUT RICHARD M.
I’m a tech‑driven problem solver with a passion for reliable systems, smooth payment flows, and customer relationships built on trust. With experience across IT engineering, FinTech, customer success, and payment operations, I enjoy working where technology and people meet—and where complex challenges turn into real impact.My path spans IT internships at Orange Business, Al Ahram Beverages (Heineken Egypt), and Siemens; customer‑facing roles at Booking.com and Trivago; and engineering positions at Orange Business, TPay, and Owkin.Today, I’m part of DISH Digital Solutions, ensuring payment operations across EU markets run efficiently, compliantly, and at scale.How I work- Direct, transparent communication- Integrity and proactive ownership- Strong cross‑team collaboration- A genuine appreciation for feedback and continuous improvement
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