Richard Cyphus

WORK HISTORY

EDUCATION

SKILLS

ABOUT RICHARD CYPHUS

Highly transferable strategic and operational management skills with over 20 years of customer-focused experience in leadership with increasingly responsible positions in Canada and previously the UK. Adept at improving both customer facing and back-office process challenges covering the full gamut of post-sales, business analysis and service delivery activities. Thrive in fast-paced environments with a mandate to drive change and performance. Accomplishments include: Leadership Adept at building high-performance B2B and B2C customer, technical and professional service teams and coordinating with enterprise peers to develop processes and systems to handle both current and future business needs. Innovation Initiating and leading cross-functional business process redesigns credited with sustainable, 7-figure savings and improved service delivery levels. Technology Delivering multi-channel customer implementation, training, support and service solutions and leveraging CRM automation, problem-solving toolsets and analytical models to enhance and support business objectives. Strategy Driving service, process and product improvements to continuously propel and position teams ahead of the curve to beat customer, competitor or market challenges and expectations. Consulting Consulting internationally with diverse stakeholders to develop leading-edge business insights, to identify revenue enhancing opportunities and to facilitate the delivery and implementation of appropriate strategies and programs. I think strategically and deliver tactically. I connect easily with people, am adept at managing cross-functional and multi-disciplined teams and act as a trusted advisor to executive management.