Richard Coile

About Richard Coile

A strategic and collaborative business and technology leader with extensive experience in building and coaching high-performance cloud and IT infrastructure teams as well as focusing on business transformation and process improvement. Customer and business focused problem solver that works well with both internal and external stakeholders. Diverse background allows playing an active role in helping a company optimize business and technology processes, reach or exceed financial objectives, and build an engaged, motivated workforce.

Experience

1. Sr Manager, Professional Services - Messaging and Identity

   Softchoice

   Jan 2025 — Present · FL, US

   Recipient of Softchoice’s 2024 Fast Start Award, recognizing exceptional early contributions, performance, and team impact.• Leading a high-performing team of consultants delivering Microsoft Workplace solutions with a focus on Microsoft Identity and Messaging.• Initiated and led internal programs to enhance both customer outcomes and employee engagement across the services organization.• Leveraged cross-functional feedback to refine project delivery frameworks, improving consistency and client satisfaction.• Raised OnEngage participation from 61%(Mar 2024) to 100%(Mar 2025), reflecting a marked improvement in employee engagement.• Enhanced consultant responsiveness and delivery quality, contributing to measurable gains in CSAT and NPS scores.• Validated and launched new technology and service offerings, expanding the organization’s solution portfolio and market relevance.• Collaborated across business units to bring services to market and accelerate customer adoption.• Partnered with key technology vendors to secure upskilling opportunities, boosting engineering expertise and delivery outcomes.

Education

• University of Central Florida

  Master of Arts (M.A.), Educational/Instructional Technology

  1996 — 1998

• University of South Florida

  Bachelor's degree, Mathematics Education

  1989 — 1990

• Polk State College

  Associate of Arts (A.A.), Mathematics

  1985 — 1988

Skills

• Active Directory
• Symantec Backup
• Windows Server
• System Deployment
• Servers
• Windows Server 2008 Active Directory
• Windows Nt 4.0
• Backup Exec
• Data Center
• Windows Server 2008
• Microsoft Certified Professional
• Vmware Esx
• 2008 R2
• Dns
• Microsoft Windows Vista
• Virtualization
• Linux
• Windows
• Internet Security
• Wsus
• Iis
• Security
• Symantec Endpoint Protection
• Networking
• Hp
• Windows Server 2003
• Microsoft Internet Security and Acceleration Server 2006
• Technical Support
• Vmware Gsx/Esx
• Windows Vista
• Riverbed Steelhead
• Microsoft Threat Management Gateway 2010
• Riverbed Whitewater
• Disaster Recovery
• Microsoft Sql Server
• Riverbed
• Pci Dss
• Windows 8
• Windows Server 2008 R2
• Acceleration