Richard L.
Principal Consultant @Online Business Systems
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WORK HISTORY
Principal Consultant @Online Business Systems
Toronto, ON, CA
Principal Consultant - Customer Engagement / Certified Five9 Platform Engineer providing consultative design, configuration and implementation of Five9 Cloud Contact Center Solutions. Technical project delivery lead implementing or migrating clients, adapter and REST API integrations to partner and third party cloud solutions. Certified Five9 Inference Studio (ICSE) for intelligent virtual agents.
EDUCATION
Genesys University
Certified SIP and Inbound Voice
Keyin Technical College
Computer Science & Business
SKILLS
ABOUT RICHARD L.
Principal Consultant, Customer Engagement and Five9 Platform Engineer at Online Global Business Systems, providing 30 years experience in contact centre transformations, integrations, consultative solutions design, and implementations of Five9 Cloud Contact Center and Genius AI platform for highly personalized customer journey experiences. In addition to my role at OBS Global, I am Owner and Managing Director of Dockside Interactions Inc, where we engage in strategic contact center cloud transformation advisory and solutions design. My background includes Genesys, Five9, Amazon, Nice, Verint, Interactive Voice Response, Virtual Agents, Artificial Intelligence, Networking, and SIP implementations. Very passionate about helping clients achieve their business goals through with world class customer engagement best practices. Many of whom are Global Fortune 500 organizations spread across multiple industry sectors such as financial, insurance, health, transportation and technology.
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