Richard Choules
Operations Director Service Delivery Manager @Tech Mahindra
Signup · Get unlimited contacts
WORK HISTORY
Operations Director Service Delivery Manager @Tech Mahindra
Reading, GB
Successfully transitioned the managed service to Tech Mahindra, ensuring a smooth handover and continuity of service.• Leads and oversees the delivery of services to key client(s), with a focus on optimizing service operations.• Works closely with third parties, project delivery teams, customer internal cloud teams, and service designers to ensure efficient service operations.• Manages a diverse team whose performance in service operations has consistently exceeded SLAs, achieving 100% for the entire year.• Efforts in improving service operations have been recognized by the client, earning a customer satisfaction rating of 5/5.• Maintains strong relationships with all stakeholders, ensuring open communication and alignment of expectations for effective service operations.• Responsible for the overall success of the service delivery, including quality, efficiency, and client satisfaction.
EDUCATION
The Open University
Professional Certificate in Management, Business Administration and Management, General
The Open University
Bachelor of Arts (BA), Leadership and Management
Reading College of Technology
HNC, Electrical, Electronics and Communications Engineering
SKILLS
ABOUT RICHARD CHOULES
With extensive experience in telecoms, IT, and managed services, I have held senior leadership and management positions that have allowed me to develop a diverse set of skills and expertise.My experience includes the successful transition of new products and services, service level management of large, complex customer accounts, management of Global Network Operations Centres, and the creation and operation of customer service desks.I have a proven track record of transforming teams and processes through both continual improvements and transformational changes. Leveraging my leadership skills, technical knowledge, and industry experience, I have consistently delivered results that exceed customer and stakeholder expectations.My specialties encompass a wide range of areas, including Service Management, Service Delivery ITIL, Operations Management, NOCs, Transformation, Hosting, Major Incident Management, New Product Development/Introduction, Global Operations, Telecommunications/Data Communications, Bid Responses, Managed Solution Support, Service Improvement Plans, and Incident Management Process.**Disclaimer**: Please note that the views and opinions expressed in my posts and comments on LinkedIn are my own and do not necessarily reflect the views of my current or past employers.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.