Richard Britt

About Richard Britt

I never meant to get into Artificial Intelligence, AI just sort of found me. I am so happy it did. The study of human behaviors has always thrilled me. Studying why we humans do what we do, especially in how we communicate is what drives my passion. Throughout my career I have gravitated towards human operations because they are the factory of human-to-human communication. Especially contact center operations where the entire product is communication. Studying and developing tactics to have more impactful conversations was always the challenge.Then along came AI, with ability to consumer amounts of data and define not only behavioral trends but predict, classify and categorize them. Well, I was in love. Leading the product development at a software company which focuses on evaluating human behaviors in a way that drives outcomes for businesses is so exciting. The responsibility for designing and building the software for our client to use in a way that defines our industry is my nirvana.

Experience

1. Chief Product Officer

   Anna, Llc

   Mar 2024 — Present · St Petersburg, FL, US

   Developing Cutting edge AI products from our Anna Software, responsibilities include • Product development design to implementation• Data Science and AI• Behavioral Research Working in close concert to our clients and all internal constituents for product development and implementation.

Education

• Penn State University

  Economics

  1987 — 1991

Skills

• Leadership
• Management
• Strategy
• Product Management
• Call Centers
• Analytics
• Team Leadership
• Marketing
• Call Center
• Change Management
• Mergers & Acquisitions
• Global Sourcing
• Bpo
• Sales
• Business Development
• Program Management
• Vendor Management
• Process Improvement
• Business Process Improvement