Richard Baldwin
IT Endpoint Engineer @Ann & Robert H. Lurie Children's Hospital of Chicago
Signup · Get unlimited contacts
WORK HISTORY
IT Endpoint Engineer @Ann & Robert H. Lurie Children's Hospital of Chicago
Chicago, IL, US
Provided technical subject matter expertise for all OS / Client workstation image and software distribution technologies and issues, including Microsoft endpoint Configuration Manager, Azure, Intune, Flexera Admin Studio, and AppPortal, resolving scripting issues and establishing company standards that streamlined deployment process.•Deployments of applications, creating queries, writing reports, and troubleshooting problems for SCCM / MECM • VMware Virtual Desktop Infrastructure, creating, maintenance, and updating of VDI templates/images• Managed deployment of Microsoft Security Patches to Workstations and Servers • Created applications packages and converted existing applications packages into MSI format • Created batch files, Visual Basic script, WMI scripts, Windows scripting Host and PowerShell• Creating and maintaining images and hardware drivers library for workstations that are used during task sequences for zero-touch deployment• Administrator Active Directory, Azure AD, Intune, and Group Policy • Administration of Bitlocker encryption for the environment• Experience configuring solutions in support of M365 initiatives• Provided third-level support to end users on a variety of production issues, Identifies, researches, and resolves technical problems• Mentored and trained support personnel and team members • Created training documentation for support personnel and team members to be included in enterprise knowledge base system • Communicated with the various stakeholders (business sponsors, application developers, and other support personnel) to plan, deploy, troubleshoot, and support application deployments
EDUCATION
Governors State University
Bachelors of Arts in Interdisciplinary Studies, Computer Science
SKILLS
ABOUT RICHARD BALDWIN
Accomplished System Engineer 2 with 18 + years of experience specializing in Enterprise System Management, OS deployment automation, user profile migration, software distribution. Including experience working with Microsoft SMS, SCCM, MECM platforms, and Active Directory, Azure AD, Group policies, and Intune. Additional experience in Creating application scripting and packaging of applications in an MSI format using Wise Installer and Wise Package Studio. Proficient in installing, configuring, and troubleshooting a variety of operating systems, including Windows Server, and Windows Endpoint OS, and office 365. Highly motivated self-starter with the knowledge, experience, and proven ability to independently resolve complex Information Technology problems. Received multiple awards for providing technical leadership on several high-level migrations and upgrade projects.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.