Richard A.

About Richard A.

I\'ve always been drawn to the gap between potential and reality. Over 15+ years, I\'ve worked inside that gap with some of the most recognized brands in the world, including Meta, Microsoft, Nike, and Saks Fifth Avenue. One of those chapters put me at the center of Salesforce\'s acquisition of Slack, driving enterprise transformation from the inside out. Today I lead customer success as the first POD Leader in my territory at ServiceNow, partnering with brands like Marriott, Chipotle, and Ralph Lauren to drive measurable impact. What I\'ve learned is consistent: most technology investments don\'t stall because the platform failed. They stall because change is hard and the way people work is always changing. My job is to close that gap, turning complex investments into outcomes that actually show up in the business. Outside of work, I invest in the next generation of founder-leaders through Moonshot Platform. The belief is the same one that drives everything I do: people with clarity and the right support move faster than any platform ever will. If you\'re navigating a complex technology investment or want to understand what customer success at scale actually looks like, let\'s talk.

Experience

1. Principal Customer Success Executive

   ServiceNow

   Jan 2026 — Present

   Northeast Regional Leader - Enterprise Accounts (Retail & Hospitality)

Education

• Montclair State University

  Bachelor of Science, Marketing and Finance

• Management Leadership for Tomorrow

  CAP Fellow

• American Business College Paris

  Study Abroad