Richard Auer

About Richard Auer

Dynamic hospitality professional with extensive experience producing measurable results by combining financial acumen, hands-on leadership, and creative strategies. My background includes successful positions at hotels and resorts. I utilize a balanced, holistic approach, focusing on top-line growth, personnel development, product enhancement, and cost control. I have devised detailed improvements and big picture transitions for complex organizational structures and multiple owner needs. What truly motivates me, however, is adapting plans to accommodate guests, diverse personnel, unforeseeable changes, and budgetary restrictions while creating a welcoming, profitable environment. Making memorable experiences for guests comes naturally to me and I pride myself in creating a great place for people to work. My analytical thinking and tenacious & responsive attitude help hotels & conference centers operate efficiently while catering to guests and building successful employees in all aspects of life. I possess a keen attention to detail and ability to explain expectations, plans, or financial matters clearly.

Experience

1. Operations Manager

   Lake Mission Viejo Association

   Jun 2023 — Present · Mission Viejo, CA, US

Education

• The University of Alabama

  Bachelor of Science (B.S.), Hospitality Administration/Management

  2012 — 2015

Skills

• Yield Management
• Rooms Division
• Microsoft Office
• Sales
• Front Office
• Team Building
• Management
• Hiring
• Property Management Systems
• Tourism
• Customer Satisfaction
• Training
• Budgeting
• Leadership
• Human Resources
• Time Management
• Hospitality Management
• Restaurant Management
• Forecasting
• Event Management
• Food & Beverage
• Customer Service
• Strategic Planning
• Employee Training
• Revenue Analysis
• Marketing
• Hotel Management
• Hospitality Industry
• Renovation
• Microsoft Excel
• Guest Service Management
• Operations Management
• Micros