Richard Wright

About Richard Wright

My experience in telecommunications is very diverse with assignments in OSP engineering, OSP construction, installation & repair special services, field installation & repair operations, special service centers, customer response centers, dispatch resource centers, finance, logistics fleet operations, Program Management Office (PMO) FiOS, VPS business support and business office operations. I also have a diverse telecommunications career, in that I have experience working at Verizon, Southwestern Bell, Pacific Bell, Ameritech and Southern New England Telephone.My career objective is to attain a Senior Vice President/General Manager position within TelecomSpecialties: Billing, budgeting, business case and business plan development, inventory management, fleet management, mergers and acquisitions, productivity, union negotiation and project management.

Experience

1. Director Carrier Services - Project Management

   Frontier Internet

   Sep 2011 — Present

   Responsible for managing customer projects with an objective of achieving a quality (meeting customer expectations) project on time and within budget.Act as the Single Point of Contact for the external customer and internal clients. My project management team is accountable to see the major deliverables are completed on a schedule consistent with the customer expectations. Rigorous attention to managing the plan, seeking positive verification of task completion, escalating as appropriate, obtaining support from stakeholders, providing praise and constructive feedback are all part of my responsibility.

Education

• Southeast High School

  High School diploma

• Webster University

  Master's

• The University of Kansas

  B.S. Engineering

Skills

• Business Planning
• Operations Management
• Performance Management
• Crm
• Call Centers
• Strong Business Acumen
• Project Management
• Customer Service
• Sales
• Customer Satisfaction
• Program Management
• Wireless Technologies
• Business Analysis
• Mentoring
• Billing
• Product Management
• Cross-Functional Team Leadership
• Software Documentation
• Contact Centers
• Call Center
• Mergers & Acquisitions
• Budgets
• Forecasting
• Team Leadership
• Inventory Management
• Invoicing
• Telecommunications
• Analysis
• Vendor Management
• Integration
• Management
• Team Building
• Business Process Improvement
• Wireless
• Customer Relationship Management (Crm)
• T1
• Leadership
• Engineering
• Process Improvement
• Mergers