Richard Wilson

Head of Managed Service @Made Tech

Leeds, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

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WORK HISTORY

Aug 2025 — Present

Head of Managed Service @Made Tech

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SKILLS

Requirements GatheringSoftware DocumentationSoftware Project ManagementSystem DeploymentItilOutsourcingVmware EsxRequirements AnalysisGovernanceBusiness Process ImprovementService ManagementService DeskCitrixStakeholder ManagementTeam LeadershipCustomer SatisfactionSharepointActive DirectoryIT Service ManagementChange ManagementSoftware ImplementationData MigrationHelp Desk SupportService-Level Agreements (Sla)Itil V3 ExpertEmisProcess ImprovementIT ManagementTeam ManagementService ImprovementIso 27001Incident ManagementVirtualizationIntegrationSlaVendor ManagementAgile MethodologiesMicrosoft TechnologiesManagementPrince2

ABOUT RICHARD WILSON

I am an experienced ITIL Expert & PRINCE2 qualified Service Delivery Director, with proven people and operations management, coupled with excellent communication skills. I have gained extensive experience in the management of IT service operations through my last role where I was able to demonstrate my strengths, capabilities, loyalty and dedication.I am an enthusiastic, highly motivated and resourceful individual with over 24 years’ experience of leading and delivering services in a changing Healthcare IT market. I have a proven track record of providing outstanding levels of customer satisfaction, service and quality. I am adept at developing and maintaining relationships with staff and customers at all levels along with significant experience of working at a senior management and board level.

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